Last updated: 2026-05-11

Refund policy

AutoTool is a digital good delivered instantly upon redemption. Our refund policy is designed to be fair to honest users while protecting the project from chargeback abuse.

Eligible for a refund

• The purchase was made within the last 24 hours.
• The license key has not been redeemed and bound to a device.
• The launcher and client have not been launched using the key.

Not eligible

• The key has already been bound to a device identifier.
• You changed your mind after using the client. (We’ll happily look into bug reports instead — write to support.)
• You were suspended on a third-party server. AutoTool does not guarantee compatibility with the rules or moderation systems of any third-party server.

How to request

Write to support@autotool.dev from any address, including your order ID, the username you registered with and the license key you want refunded. Eligible refunds are processed within 5 business days.

Chargebacks

Filing a chargeback before contacting support results in immediate and permanent suspension of the related account and its device binding, and forfeits any future refund eligibility.